Regional IT-Expert Commercial Operations at Miele
06-2025 > Present

In this role, I’ll spend a lot of time chatting with different people across the business to really understand what they need and then turning that into clear, detailed requirements. I’ll take a close look at how things are currently done, spot where improvements can be made, and come up with smart solutions—whether that means tweaking a process or suggesting new software. I’ll be the go-between for business folks and tech teams, making sure everyone’s on the same page. There’s also a fair bit of documentation involved, like mapping out processes and writing user guides. I’ll help test new systems to make sure they actually do what they’re supposed to, and I’ll support users with training and guidance so everything runs smoothly. On top of that, I am also help manage projects, keeping things on track from start to finish.

Head of IT Nordics at Miele
01-2021 > 06.2025

As an exceptional IT service provider, I align my work with the business strategy and ensure that the IT applications and infrastructure meet both current and future needs. I also manage IT security, compliance, and support services according to the business requirements. I lead the Nordic IT teams to achieve the One Global IT vision and coordinate with the global strategy while excelling in local operations. I plan and allocate budgets effectively to meet the business objectives. I offer comprehensive IT services across all four Nordic markets, covering infrastructure, applications, support, and financial planning. I oversee a team of 7 IT experts spread across the Nordics, who have been supporting both Nordic and Baltic regions since 2022. I focus on key areas, build strong relationships with the business, value ideas over hierarchy, enhance network efficiency, promote open-mindedness, and encourage innovative pioneers.

IT Manager at Miele A/S
02-2000 > 01-2021

As the IT manager, I am responsible for the company’s IT resources, data and procedures. I ensure that they align with the company’s strategy, directives, business areas, guidelines and budget. I also manage the IT assets, projects, data systems, budgets, infrastructure, development, security, services, helpdesk, governance and coordination of data and telecommunication. I lead the SAP business projects and GDPR compliance. I coordinate a team of business key-users, a test team and a Nordic EDI project team.

IT Manager at Dansikring A/S
01-1993 > 02-2000

I was responsible for all IT aspects, such as assets, projects, data systems, infrastructure, development, security, services, and telecommunications, ensuring each component was aligned with the organization’s broader objectives. I also streamlined, standardized, and integrated the IT resources, data, and procedures to match the company’s strategy, directives, guidelines, and best practices, which significantly enhanced operational efficiency. The most rewarding and challenging project I managed was the creation, development, and oversight of the innovative Cash Management system, which was crucial for financial operations. This system was used by the biggest supermarket chains in Denmark, including FDB/Coop and Dansk Supermarked, to effectively collect and count their daily income, seamlessly order spare cash, and report electronically. Additionally, it incorporated advanced features such as vehicle tracking, alert management, and comprehensive analytics, greatly improving accountability and accuracy in cash handling. The success of this project not only reinforced our IT infrastructure but also established new industry benchmarks for operational excellence.

IT Systems Developer at Zürich Forsikring
07-1986 > 01-1993

I was part of a small team that established and expanded a local IT department in Denmark, where we focused on enhancing technological capabilities within the organization. I developed Insurance Business Applications using Synon/2 and RPG programming languages, in close consultation with Key Users who provided valuable insights into their needs and expectations. In this collaborative environment, I also built comprehensive life-insurance systems for calculation, quotation, order, and forecast, which streamlined processes and ensured that our solutions could be easily distributed to the sales force team for efficient utilization. Additionally, I created sophisticated systems for security and automation that not only safeguarded sensitive data but also improved workflow efficiency, allowing the company to adapt to the rapidly changing market. My contributions played a crucial role in transforming our IT department into a key driver of innovation and excellence within the organization.

Programmer at Statsanstalten for Livsforsikring
08-1978 > 07-1986

My career in life insurance software development started as a trainee at HMX business/commerce education, where I learned about insurance mathematics, forecasting, pensions, prognosis, and more. I used Cobol and PL/1 to create software for policy management and calculations. My fascination with computers began when I trained with hollerith punched cards. The ZX80 Spectrum was the first computer I encountered, followed by the IBM XT personal computer. Since then, my passion for computing has grown. Ref:587827